Warranty Period

From the date the user receives the product, core components (including motors, electronic control units, and batteries) are covered by a 6-month free warranty; non-core components (including structural parts and cables) are covered by a 12-month free warranty. Foot soles, cosmetic parts, and consumables are subject to normal wear and tear and are not covered by the free warranty.

Warranty Coverage and Conditions

The free warranty applies only to faults caused by the product’s own design, materials, or manufacturing process. The following circumstances are not covered by the free warranty; paid repair services may be available:

• Unauthorized disassembly, modification, dismantling, repair, or use of non-original accessories resulting in faults or damage;
• Storage, installation, or use environment not conforming to the operating guide or technical requirements; failure to maintain the product; use for abnormal purposes; use beyond the rated safe load; or use in harsh environments resulting in faults or damage;
• Human operating errors, illegal operation, or lending or renting the product to a third party;
• Force majeure (war, natural disasters, epidemics, government control policies, etc.) resulting in product faults, damage, or loss;
• Theft, robbery, forgetting, disappearance, or discarding of the product;
• Normal wear, corrosion, oxidation, rust, consumption, or gradual damage caused by dust, condensation, cold, heat, etc.;
• Loss, wear, damage, or disappearance of accessories or consumables that do not affect basic functions;
• Computer viruses, malicious code, or similar instructions that disrupt normal product functions or cause damage to or failure of data or programs;
• Appearance defects such as paint loss, scratches, fading, or dents that are not quality issues;
• Products not legally sold or repaired by MirrorMe Tech or its authorized dealers;
• The model, serial number, or other information of the product sent for repair is inconsistent with the purchase contract, or has been altered, missing, or illegible;
• Administrative or judicial acts resulting in product loss or damage;
• Other circumstances where a third party should bear tort liability for product damage or loss.
• Warranty service requires valid proof of purchase.

Fault Handling and Repair Process

1. Contact After-Sales: If a product fault occurs, please contact MirrorMe Tech after-sales in writing (including email or fax) as soon as possible. Without confirmation, please do not disassemble, modify, or perform other non-professional operations.
2. Confirmation: MirrorMe Tech will respond and provide a preliminary solution within 12 hours after receiving the fault notice. Both parties will confirm whether the product needs to be sent back for repair.
3. Ship the Product: The user shall send the product back to the designated address according to after-sales instructions.
4. Inspection and Repair: After receiving the returned product, MirrorMe Tech will generally complete repair and ship it back within one month. If repair is delayed due to reasons attributable to the user, such as incomplete or inaccurate fault information or missing necessary accessories, the repair period will be extended accordingly.
5. Return the Product: The repaired product will be shipped back to the user.
6. If on-site service is required, additional on-site service fees shall be paid, and the specific standard shall be negotiated by both parties.

Return and Exchange Policy

Unless expressly provided in the contract or required by law, MirrorMe Tech generally does not accept return or exchange requests without valid reason or contractual grounds. If any of the following circumstances occurs, the user has the right to choose exchange or return and refund:

• The product fails acceptance, and after two rectifications or redeliveries, it still does not meet the quality standards agreed in the contract;
• During the warranty period, the same core quality issue still does not meet the quality standards agreed in the contract after two repairs or replacements of core components.
• For exchange, MirrorMe Tech shall deliver a new product meeting the standards within 7 working days after the user’s request. For return, the user shall submit a written application. After MirrorMe Tech verifies and confirms, the user shall return the product in its original packaging. MirrorMe Tech shall complete inspection within 7 working days after receiving the returned product and process the refund if the return criteria are met.
• If the return is due to product quality issues, return shipping, inspection, and retrieval costs shall be borne by MirrorMe Tech. If the return is not due to product quality issues but MirrorMe Tech agrees to accept it, an unused and unopened product will receive a full refund; a used product will be refunded after 5% monthly depreciation of the total tax-inclusive price (any partial month counts as a full month), and related shipping and inspection costs shall be borne by the user.

Post-Warranty Repair

After the warranty period expires, if quality issues or faults occur, the user may entrust MirrorMe Tech for repair, and all costs (including labor service fees, spare parts and material costs, logistics costs, etc.) shall be borne by the user. MirrorMe Tech will provide a repair plan and fee standard based on the actual fault, and will carry out repair after the user’s written confirmation.